What if a game freezes or crashes?

No stress—if a game is interrupted due to a freeze or crash, we’ll make sure you’re treated fairly.

What happens if a game is interrupted?

• If your bet was placed but the game did not complete, your bet will be returned
• If the game was partially completed, any winnings earned up to that point will be credited to your account

All outcomes are reviewed based on the game’s activity at the time of interruption.

What should I do?

• Check your Transactions page to see if the bet was returned or winnings were credited
• If you’re unsure or don’t see an update, please reach out to our Customer Support team

Tips to prevent issues

• Ensure you have a stable internet connection
• Keep your app or browser up to date
• Avoid refreshing or closing the game while a round is in progress