Why might my deposit fail?

There are several common reasons why a deposit may not go through. Below are the most frequent causes and how to resolve them:

Common reasons for failed deposits

• Incorrect card details
  Double-check that your card number, expiry date, and CVV are entered correctly.
• Insufficient funds
  Ensure there are enough funds available in your account to complete the transaction.
• Expired card
  Confirm that your card is still valid and has not passed its expiration date.
• Bank restrictions
  Some banks block transactions related to gaming or online gambling. You may need to contact your bank to allow these transactions.
• Unsupported payment methods
  Certain cards—such as prepaid or virtual cards—may not be supported and can be declined.

Important things to know

• Deposits must be made using a card or account in your own name
• Some banks may allow deposits but still decline certain transactions based on their policies
• Trying an alternative payment method (such as Interac) can often resolve the issue

What should I do next?

• Verify your payment details and try again
• Contact your bank to check for any restrictions
• Use a different supported payment method

Need help?

If your deposit continues to fail, please contact our Customer Support team and we’ll be happy to assist.