Why might my withdrawal be delayed?

Withdrawals are typically processed within 1–2 business days. However, there are several reasons why your withdrawal may take longer than expected.

Common causes of delays

• Incorrect contact details
  If your email address or phone number is incorrect or outdated, it can delay processing.
• Interac AutoDeposit not enabled
  If you’re using Interac e-Transfer and AutoDeposit is not set up, you’ll need to manually accept the transfer, which may cause delays.
• Bank processing times
  Once your withdrawal is approved, your bank or payment provider may require additional time to complete the transaction.
• Security and verification checks
  First-time withdrawals or new payment methods may require additional verification, which can extend processing times.

Important things to know

• Standard processing time is 1–2 business days
• Processing times may vary depending on your payment method and financial institution
• Ensuring your account details are accurate and up to date can help prevent delays
• Completing any requested verification promptly will help speed up your withdrawal

Need help?

If your withdrawal is taking longer than 1–2 business days, please contact our Customer Support team so we can assist you.