What should I include when contacting Support?

To help us resolve your issue as quickly as possible, please provide as much relevant information as you can when reaching out.

Helpful information to include

• Registered account email, if applicable
• A clear description of the issue, including what happened and when
• Details about your device, browser, or app (e.g., iPhone, Chrome, Android app)
• The game or feature you were using (if applicable)

Additional information that may be requested

• Screenshots or screen recordings of the issue
• Error messages you received
• Transaction details (such as date, time, amount, or reference number)
• Verification documents, if required for account security

Important things to know

• Providing detailed information upfront can speed up resolution time
• For ongoing issues, please reply within the same support ticket instead of creating new requests

Need help?

Our Customer Support team is here to assist—just share the details above and we’ll take it from there.