How quickly will Support respond?

We aim to respond as quickly as possible. Response times may vary depending on contact method and volume.

Response times

• Live Chat:
  Typically within 10 minutes during support hours
  (9:00 AM – 1:00 AM EST, 7 days a week, 365 days a year)
• Email:
  We aim to respond within up to 72 hours

Important things to know

• Response times may be longer during high-volume periods
• For urgent issues, we recommend using Live Chat for the fastest assistance
• Please avoid submitting multiple requests for the same issue
  • Each new message creates a separate ticket
  • This can delay your original request by pushing it further down the queue
  • For the fastest resolution, stick to one ticket and reply within that thread

Need help now?

Use Live Chat for the quickest response or email us and we’ll get back to you as soon as possible.