Why might my account be closed?

Accounts may be closed for a variety of reasons related to security, responsible gaming, or compliance with our policies.

Common reasons for account closure

• You requested it
  You chose to close your account through your settings or by contacting Support
• Responsible Gaming settings
  You applied a time-out, play limit, or self-exclusion, which restricts or closes access to your account
• Security or compliance checks
  Your account may be closed or restricted as part of routine security reviews or verification checks
• Terms of Use violations
  This may include:
  • Creating or using multiple accounts
  • Suspicious or fraudulent activity
  • Misuse of bonuses or promotions

Important things to know

• Account actions are taken to protect players, ensure fair play, and meet regulatory requirements
• Some restrictions (such as self-exclusion or time-outs) cannot be reversed until the set period ends
• You may be asked to complete verification steps if eligible to regain access

Need help?

If your account has been closed and you’re unsure why, please contact our Customer Support team. We’ll explain the reason and help answer any questions you may have.