Account Verification: Required Documents & Submission Guidelines

To keep your account secure and meet regulatory requirements, Delta Casino requires players to complete account verification. This article explains what documents may be required, which forms of ID we accept, how to submit documents correctly, and common reasons verification may be delayed.

What Documents Might Be Required?

Depending on your situation, we may ask you to upload one or more of the following:

• A valid government‑issued photo ID
• A selfie with your ID
• Proof of address dated recently
• Income or source‑of‑funds documents (if applicable)

We will always notify you of exactly what is required and provide instructions for uploading documents through our Document Center.

Proof of Identity (POI) – Accepted Government‑Issued IDs

We accept the following valid, government‑issued photo identification:

• Driver’s licence 
• Passport (both pages visible)
• Provincial photo card (e.g., Ontario Photo Card)
• Permanent Resident (PR) Card (Canada)
• Canadian Citizenship Certificate / Card (photo version, if applicable)
• Canadian Armed Forces military ID
• Foreign passport (valid government‑issued passport; proof of address required if no address shown)
• National identity card (government‑issued, photo ID in English or French)

ID Requirements

• Must be valid and not expired
• Must clearly show:
  • Full name
  • Date of birth
  • Photo
  • Expiry date
• Must be submitted as a live photo taken the same day
• Document must be laid flat, fully visible, with no glare or obstructions

Not accepted:

• Screenshots
• Scans
• Photocopies
• Cropped or folded documents

Proof of Address (POA) – Accepted Documents

If your ID does not display your address (for example, a passport), a proof of address document will also be required.

Accepted POA documents include:

• Utility bills (electricity, gas, water, internet)
• Bank statements
• Credit card statements
• Government‑issued correspondence

POA Requirements

• Must be in your full legal name
• Dated within the past 3 months
• Must show your full residential address
• Entire page visible, unfolded, and uncropped

Income / Source of Funds Documents (If Requested)

In some cases, additional documents may be required for due diligence purposes.

Accepted income documents include:

• Recent pay stubs
• Bank statements showing income deposits
• Employment or income confirmation letters (if applicable)

Format Rules

• Original PDFs are accepted
• Screenshots are not accepted
• Documents must clearly show:
  • Your name
  • Date(s)
  • Issuing source

How to Take a Selfie With Your ID

To avoid delays, please follow these instructions carefully:

• Use good lighting; face a window where possible and avoid glare
• Ensure your full face is visible
  • Remove hats, sunglasses, or face coverings
• Hold your ID beside your face with all four corners visible
• Do not cover any information or edges with your fingers
• Ensure all text on the ID is sharp and readable

Additional Selfie Requests

In some cases, we may ask you to hold a piece of paper showing:

• A specific verification code, or
• The current date

Any requested text must be clearly visible in the photo.

What Is Not Accepted

Documents may be rejected if they are:

• Screenshots
• Scanned images
• Photocopies
• Blurry, dark, or unclear
• Cropped, folded, or partially visible
• Missing required pages or information

Enhanced Verification for Previously Verified Accounts

For security and regulatory reasons, accounts that were previously verified may still be required to complete enhanced or repeated verification.

This may occur if:

• You contact Customer Support
• You request changes to your account information
• Additional compliance or security checks are required

In these cases, we may ask you to:

• Answer security questions
• Upload updated photo ID or proof of address
• Complete additional verification steps via the Document Center

What If I’m Having Trouble Uploading My Documents?

If your documents are rejected, it is typically due to image quality issues such as glare, blur, fingers covering information, or cropped edges.

Please review the guidelines above and try again in a well‑lit location. If you continue to experience difficulties, our Support Team will be happy to assist.